Terms of Service

Better Basics Milling Company Ltd
Last updated: February 4, 2026

OVERVIEW

Welcome to Better Basics Milling Company Ltd. The terms “we”, “us”, and “our” refer to Better Basics Milling Company Ltd.

We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least 18 years old or the age of majority in your jurisdiction.
You may be required to provide information such as your email address, billing, payment, and shipping details. You represent that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred, sold, or assigned.
SECTION 2 – OUR PRODUCTS
Product Information
We make reasonable efforts to accurately describe our products, including ingredients and images. Minor variations may occur, particularly for handmade, made-to-order, or perishable items.
Perishable and Made-to-Order Products
Some products are perishable or custom-produced. Processing times, cancellations, and return eligibility may vary as described in our Refund Policy.
Digital Products
Digital products are delivered electronically. Your purchase grants a limited, non-transferable license for personal use only. Redistribution or resale is prohibited.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept, decline, cancel, or limit orders for reasons including inventory availability, suspected fraud, or fulfillment capacity.
Orders are not accepted until payment is processed and confirmation is issued. Once accepted, cancellations may not be possible if production has begun.
Purchases are for personal or household use only and not for resale or export.
Returns and refunds are governed exclusively by our Refund Policy.
SECTION 4 – PRICES, CURRENCY, AND BILLING
Prices may be displayed in CAD or USD, depending on location. Prices are subject to change without notice, but will not affect accepted orders.
Taxes, shipping, duties, and customs fees are not included unless stated otherwise. Customers are responsible for applicable import duties and fees on US shipments.
You agree to provide accurate payment information and authorize charges for your purchases.
SECTION 5 – SHIPPING, DELIVERY, AND RISK OF LOSS
Processing times are estimates only and may vary, especially for made-to-order or perishable products.
Delivery timelines are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or events outside our control.
Once an order is transferred to the carrier, title and risk of loss pass to you.
Proof of Delivery
Proof of delivery provided by the shipping carrier, including delivery confirmation, GPS scans, or photographic evidence, constitutes fulfillment of our delivery obligation. Once delivery is confirmed by the carrier, responsibility for the package transfers to the customer.Safe Delivery Location
Customers are responsible for providing accurate and complete shipping information and ensuring a safe and secure delivery location. We are not responsible for packages lost due to incorrect addresses, unsecured delivery locations, or theft after confirmed delivery. For higher value orders, we reserve the right to require signature confirmation at delivery.
SECTION 6 – ADDRESS CHANGES
Address changes may be requested before a shipping label is created. Once a label is generated, changes may not be possible.
Packages returned due to incorrect or incomplete addresses provided at checkout may incur additional shipping charges.
SECTION 7 – CANCELLATIONS
Orders may be cancelled only if production has not yet started. Once production begins, cancellation may not be possible.
SECTION 8 – RETURNS, REFUNDS, AND CHARGEBACKS
Returns are accepted within 30 days of delivery, subject to our Refund Policy. Customers are responsible for return shipping unless the item is defective or an error occurred on our part.
Pre Dispute Resolution Requirement
You agree to contact us directly and allow a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute. Failure to do so may result in the dispute being contested using order, delivery, and communication records.
Chargebacks and Disputes
If a chargeback is filed, the dispute process is handled by the payment processor or bank. Refunds cannot be issued while a chargeback is in progress. If delivery is confirmed, we may submit order documentation, tracking details, and proof of delivery to contest fraudulent or invalid claims.
Chargeback Abuse
We reserve the right to restrict or refuse future service to customers who initiate excessive or fraudulent chargebacks or disputes, including cases where delivery has been confirmed.
SECTION 9 – INTELLECTUAL PROPERTY
All content on the Services, including product names, images, logos, text, and downloadable materials, is owned by Better Basics Milling Company Ltd or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without written permission.
SECTION 10 – OPTIONAL TOOLS AND THIRD PARTY LINK
We may provide access to third party tools or links. These are provided as is and without warranties. We are not responsible for third party content or services.
SECTION 11 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. All purchases are made directly with Better Basics Milling Company Ltd. Shopify is not responsible for transactions between you and us, and you release Shopify from related claims.
SECTION 12 – PRIVACY
Your use of the Services is subject to our Privacy Policy, which explains how personal information is collected, stored, and used.
SECTION 13 – FEEDBACK
By submitting reviews, comments, or other feedback, you grant us a perpetual, royalty free license to use such content for business purposes.
SECTION 14 – PROHIBITED USES
You agree not to misuse the Services, submit fraudulent orders, violate laws, interfere with operations, or infringe intellectual property rights.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided as is and as available without warranties of any kind, express or implied, including fitness for a particular purpose. Some jurisdictions do not allow certain warranty exclusions, so these exclusions may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages.
Our total liability for any claim related to a product or order is limited to the amount paid for that product.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Better Basics Milling Company Ltd and Shopify from claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – FORCE MAJEURE
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including natural disasters, pandemics, shipping disruptions, labour disputes, or government actions.
SECTION 19 – TERMINATION
We may terminate or suspend access to the Services at our discretion. Obligations incurred prior to termination remain enforceable.
SECTION 20 – GOVERNING LAW AND VENUEThese Terms are governed by the laws of Alberta and applicable federal laws of Canada. Any disputes must be brought in the courts located in Alberta, unless otherwise required by law.
SECTION 21 – CHANGES TO TERMSWe may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
SECTION 22 – CONTACT INFORMATION

Better Basics Milling Company Ltd
info@betterbasicsmilling.com
56066 Ridgeview Dr E
Foothills, Alberta T1S 5A9
Canada