Privacy Policy

Last updated: February 4, 2026

Better Basics Milling Company Ltd operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Better Basics Milling Company Ltd is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy and the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de identified so it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact details such as your name, billing address, shipping address, phone number, and email address
• Financial information such as payment card details and transaction confirmations, which are processed securely by third party payment providers
• Account information including login details, preferences, and settings
• Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled
• Communications with us including customer support inquiries
• Device information including IP address, browser type, device identifiers, and network connection details
• Usage information including how and when you interact with the Services

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, communicate with us, or otherwise provide information
• Automatically through the Services, including through cookies and similar technologies
• From service providers who process information on our behalf
• From partners or other third parties, where permitted by law

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage accounts, remember preferences, arrange shipping, facilitate returns or exchanges, enable reviews, and improve and personalize your shopping experience.

Marketing and Advertising

To send marketing, promotional, or informational communications by email or other permitted channels, and to show you relevant advertisements related to our products on our Site or through third party platforms we use for marketing.

Security and Fraud Prevention

To authenticate accounts, protect transactions, detect and prevent fraud or abuse, and maintain the security of our Services.

Communicating With You

To respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Reasons

To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.

Food and Health Use Disclaimer
We do not use personal information to make medical, health, or dietary determinations. Information collected through the Services is used solely to provide and improve our products and services and is not intended to provide medical, nutritional, or health advice.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

• With Shopify, vendors, and service providers who support our operations, such as payment processing, analytics, fulfillment, shipping, and customer support
• With marketing partners to provide advertising services consistent with this Privacy Policy
• When you direct or consent to disclosure, such as for shipping or social media integrations
• With affiliates or as part of a business transaction such as a merger or asset sale
• To comply with legal obligations or protect our rights

No Sale of Personal Information
We do not sell personal information, and we do not knowingly share personal information for monetary consideration as those terms are defined under applicable privacy laws, including the California Consumer Privacy Act and California Privacy Rights Act.

Relationship With Shopify

The Services are hosted by Shopify. Information you submit to the Services may be processed by Shopify and its service providers, including in countries outside your place of residence. Shopify may process personal information to provide, improve, and support the Services. To learn more about how Shopify uses personal information, visit https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may include links to third party websites or platforms. We are not responsible for the privacy or security practices of those third parties and encourage you to review their policies separately.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Your Information

No security system is perfect, and we cannot guarantee absolute security. How long we retain personal information depends on factors such as legal obligations, account maintenance, dispute resolution, and enforcement of agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

• Access personal information we hold about you
• Request correction or deletion of personal information
• Request portability of your personal information
• Opt out of certain data uses such as targeted advertising
• Withdraw consent to marketing communications

We will not discriminate against you for exercising your rights. We may verify your identity before responding to requests, as permitted by law.

International Transfers

Your personal information may be transferred to and processed in countries other than your own. Where required, we rely on recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Site with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Better Basics Milling Company Ltd
56066 Ridgeview Dr E
Foothills, Alberta T1S 5A9
Canada
info@betterbasicsmilling.com